Resident Liaison Officer

Your time will be split between the site (West Cornwall), and the office (Mid Cornwall) and there will be the requirement to travel to the Exeter office for meetings, occasionally.

Responsibilities will include:

• Act as the first point of contact for Residents and relay effective communication to site teams and management.
• Manage residents’ expectations, re-arrangement or postponement of works.
• Manage customer complaints and resolve any issues that arise.
• Delivery of customer survey process via door-to-door surveys and telephone surveys.
• Support with community projects and activities where requested.

Suitable candidates will possess the following:

• Minimum of 1-year experience in a similar role, preferably with a contractor.
• Must have outstanding customer care skills including negotiation, problem-solving and listening skills.
• Full UK driving licence.
• Minimum GCSE English and Maths Grade C

On offer:

• Salary up to £29,000 depending on experience and qualifications
• Car Allowance and fuel card for business use only
• Pension match scheme
• 23 days annual leave plus bank holidays

For an informal discussion please call Abbie on 01752 421888 or use the red button to apply online.

Sphere Solutions is a market leader in the Southwest & Wales construction recruitment sector, with offices in Truro, Plymouth, Bristol, Taunton, Gloucester and Cardiff.

We pride ourselves on building long-term relationships with local, regional and national contractors, developers and consultancies and offer a bespoke, discreet and professional service delivered by highly experienced consultants.