Customer Care Coordinator

I am working with a highly reputable house-building company to strengthen their team by recruiting an experienced Customer Care Coordinator.

• New build housing
• Tiverton
• Permanent

This is a full-time, permanent role working 8 am-5 pm with a 30-minute lunch break.

Working within this experienced Customer Service department, you will act as the first point of contact, providing a high quality and professional level of service to customers and the department.

Key Responsibilities

• Be the first point of contact for all enquires
• Respond to all customer queries in a timely manner
• Asses validity of warranty claims and defects
• Schedule appointments for technicians
• Order materials / obtain quotations
• Collate property information packs
• Provide required reports and analysis as required.
• Provide additional ad-hoc support to the department as required.

Key Requirements

• Experience within a similar role is ESSENTIAL within construction, advantageous would be house building, property maintenance or estate agency
• Must be a competent user of Microsoft 365 software and Microsoft Access
• Must have a valid UK driving licence and use of own vehicle.
• Able to work well under pressure and to tight deadlines and targets.

Benefits of the role

• Competitive salary depending on experience.
• 25 days annually excluding bank holidays.
• Pension Contribution
• Some home working after a qualifying period

Next steps:

For an informal discussion please call Cat or Jo on 01752 421888 or use the red button to apply online.

Sphere Solutions is a market leader in the Southwest & Wales construction recruitment sector, with offices in Truro, Plymouth, Bristol, Taunton, Gloucester, and Cardiff.

We pride ourselves on building long-term relationships with local, regional and national contractors, developers and consultancies and offer a bespoke, discreet and professional service delivered by highly experienced consultants.