Customer Services Coordinator – Housebuilder | Tiverton | Up to £30K + Package

Location: Tiverton, UK
Salary: Up to £30,000 + Package
Job Type: Permanent
Sector: Housebuilding | Customer Service | Residential Construction

Join a Leading Housebuilder & Make a Difference!

Are you an organised and customer-focused professional looking to take the next step in your career? Do you have a passion for delivering exceptional aftercare service in the housebuilding industry? If so, this is an exciting opportunity to join a reputable housebuilder in Tiverton, supporting homeowners and ensuring a seamless customer journey.

The Role: Customer Services Coordinator

As a Customer Services Coordinator, you will be the first point of contact for homeowners, handling queries, coordinating remedial works, and ensuring customer satisfaction. You will liaise with site teams, subcontractors, and internal departments to resolve issues efficiently.

Key Responsibilities:

• Customer Support – Handle incoming customer enquiries and complaints, ensuring timely and professional responses.
• Issue Resolution – Coordinate and manage defects, warranty issues, and snagging reports, liaising with site and technical teams.
• Subcontractor Coordination – Arrange remedial works with contractors and follow up to ensure timely completion.
• Record Keeping – Maintain accurate records of customer interactions, warranties, and service requests.
• Communication – Provide updates to customers regarding ongoing works and expected completion times.
• Compliance & Quality Control – Ensure all works are carried out to NHBC standards and company policies.

What We’re Looking For:

✅ Experience in customer service, administration, or aftercare (preferably in housebuilding, construction, or property).
✅ Strong communication and problem-solving skills with a customer-first approach.
✅ Ability to manage multiple cases efficiently, ensuring timely resolutions.
✅ Good knowledge of housebuilding processes, warranties, and NHBC guidelines (preferred but not essential).
✅ Proficiency in Microsoft Office (Excel, Outlook, Word) and CRM systems.
✅ A proactive and professional approach with a keen eye for detail.

Why Join Us?

Career Development – Grow within a respected housebuilder that values employee progression.
Exciting Industry – Work in a fast-paced, rewarding environment, supporting homeowners.
Competitive Salary & Benefits – Earn up to £28,000 + package, including bonuses, pension, and other perks.
Convenient Location – Based in Tiverton, with easy access to surrounding areas.

How to Apply

If you’re a Customer Services Coordinator looking for an exciting new challenge, we’d love to hear from you!

Send your CV & cover letter to Jo Lambert at [email protected]
Or call 01752 421888 for a confidential discussion.

This role is handled by Sphere Solutions, a specialist in construction recruitment.